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You ask, we respond

13th May 2016
As the brand and reputation of iLiv continues to grow, we want to listen to our customers, and share our responses to their comments. Here, we provide a snapshot of customer feedback and how we are responding to it.

Customers: we want to check stock, place orders and track deliveries online.
We’re going live with a brand new website in summer 2016 which will include all of these features and more. This will be a significant investment in our online presence and how we help to grow the iLiv brand; helping us, and you, to showcase the very best of our designs and products and making it easy for our retailers to purchase.

Customers: want us to make it simple for them to work with us by having one single account number that covers trade across both retail and contract divisions within our business.
We have been working on this and we are collating every customer onto one ledger which will mean one single account number for customers effective from June 2016.

Customers: want us to make our services even better by reducing our delivery times for orders and for providing faster access to samples.
We’re adopting a same day despatch service on all fabric orders placed before 12pm with immediate effect. This commitment will be reflected in all new price lists from AW16 onwards. In addition, from June 2016 onwards we are going to manage our sample swatch process in the same way as we manage our normal order process allowing full visibility of requirements and ensuring on-time delivery of customer needs.

Customers: really love the quality and breadth of our fabric ranges and suggested we could complement this further by adding some more modern ranges.
We’re launching some great contemporary collections within both our retail and contract ranges in summer 2016 alongside the traditional look.

Customers: want us to make it easier for them to find what they want.
Our revamped website will make it easier for consumers to find the products they want quickly.

Customers: those who currently only have access to either retail or contract products would like us to provide them with the opportunity to sell both categories to their customers.
We’ve brought both Sales Teams together into one combined team so our customers can now purchase products and sampling in both areas to meet their needs. Please contact your Area Sales Manager for more information.

Customers: have told us that we need to improve our brand recognition in order to further enhance the value of our collections with their consumers.
We’re focused on growing our online social media community and recently added our 11,500th fan on Facebook, with Twitter followers almost doubling since the turn of the year to 3,150. Additionally, for the first time we’re going to be featuring iLiv in a number of popular magazine publications in autumn 2016.

We’ll keep you updated with various initiatives aimed at building relationships and strengthening the brand over the coming months.

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