Terms & Conditions

Colour Continuity
Whilst we endeavour to ensure that every batch matches our swatches, variations do occur, this is a result of every print quality being subject to its own unique print conditions. If you require an exact match to a previous order please make the Sales Team aware at the time of ordering and if necessary please send a cutting for us to match to.

Washing Standard
Stability to washing standard BS EN 26330 or BS EN ISO 6330. Our products comply with the industry standard of +/-3% shrinkage.

Quality
Faults: SMD Textiles Ltd work to the industry standard of an allowance of 1 fault in every 10 metres within a full roll. 

Pattern Repeats
Pattern repeats given are an average and can vary from quality to quality. This is a result of every print quality being subject to its own unique print conditions. Repeats should fall within a +/- 4% tolerance


Order Confirmations
Order confirmations are sent for every order processed. Please check all the details on your order confirmation are correct and notify us immediately if an amendment is required.

Opening Hours
Monday - Thursday  8.30am – 4.45pm
Friday   8.30am – 3.30pm
Saturday - Sunday  CLOSED


Delivery & Order Cut Off Times

Stock Items: Orders placed before midday Monday to Friday will be despatched the same day. Orders placed after midday will be despatched the following working day. If you have a special requirement with regards to delivery please inform the sales team at the time of ordering and we will be happy to meet your need whenever possible.
Please check your order confirmation carefully and inform us immediately of any errors or omissions.

Print to Order Lines: We will aim to print within 7 working days. Every effort will be made to meet/improve this target, however, this cannot be guaranteed at busy periods. If you need your order quickly, we can print using our Express Service at an additional charge.


Bedding & Curtain Lead Time
Our standard lead-time for bedding and curtains is 3 weeks from initial order date. Please note that larger orders may be subject to a longer lead-time. Please ask about our Express Delivery Service.

Important Information

Claims on shortages or non-delivery of goods cannot be accepted if they are not notified to us within 7 days from date of delivery.
Please check the goods prior to cutting to ensure:
1. Correct design, colour and fabric quality is supplied.
2. Acceptable quality. SMD Textiles Ltd regret that once the fabric has been cut we cannot accept responsibility. Any items ordered incorrectly will be subject to a 20% re-stocking fee and any relevant transport costs. All business with SMD Group Limited is conducted subject to and is governed by our Conditions of Sale 2004 Revision, a copy of which is available on request. This Condition of Sale shall prevail over and operate to the exclusion of any other terms which any part may at any time purport to rely on.
Please check the condition of all deliveries on receipt prior to signing. Any claim will be invalid unless transporter damaged goods are signed as such at time of delivery.


All Business's with SMD Group Limited is conducted subject to and is governed by our Conditions of Sale 2004 Revision, a copy of which is available on request. These Conditions of Sale shall prevail over and operate to the exclusion of any other terms which any part may at any time purport to rely upon.